LeadReference App Frequently Asked Questions

Q. I can't log in

A. Check that the domain on the log in screen is set to leadreference.com

Q. I cannot scan the barcode

A. Close the app fully, check camera permissions, and try again. Alternatively uninstall the app, re-install and try again

Q. Barcode doesn't scan instantly / first time

A. This could be down to lighting or angle, ensure that camera is focused on the barcode and not too close.

Q. What happens if I lose internet / Wi-Fi connection?

A. The App will store any leads that you scan on the device, as soon as connection is restored the app will automatically re-connect and all leads stored will be synced with your main online account.

Q. Can I add my own notes?

A. Yes, there is a notes field for you to add any information you wish

Q. Can I pre-set the questions I want to ask?

A. Yes, before the event you will be emailed a username and password for your online account. Within this you can create all your questions and answers. After scanning a barcode on your device you will see all of these and can choose the appropriate answers.

Q. I've logged in to the app but it is showing as 'Disconnected' and when I scan a badge I can't see any details.

A. Open your web browser and check that you can successfully access the internet. Some Wi-Fi networks may have a captive portal that you need to go through before you are connected. Any scans made while you are disconnected will still be saved and will be synced with LeadReference the next time the app can connect to the server.

Q. I know my colleagues have scanned leads on their phones too but I can't see them on my phone.

A. Only the leads that have been scanned with that device are visible within the app. A complete list of all leads scanned can be found on the LeadReference website. These can be filtered by device if you need to see who scanned what.

Q. Where can I download the app from?

A. For IOS devices please visit the App store and search for LeadReference

A. For Android please visit the Play store and search for LeadReference.

Q. Where is my data?

A. All data can be accessed and downloaded from your main online account, visit the website and use your login details to see all leads scanned from all devices.